What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I delete a payment tool

    Asked by lindaagee on February 21, 2016 at 04:32 PM

    I created a form but cannot change the payment tool. When I select Paypal from the Payment Tools option on the menu bar on the left side of the screen, it says I must first delete the current tool but I don't know how to do that.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on February 21, 2016 at 04:48 PM


    You can achieve that by going to the Form builder. Then find your form's Paypal tool.

    Click on payment tool you are using(Paypal in your case).

    When you click on the payment tool you should see that red X has showed up. Click on red X and payment tool from form should be removed.

    When you remove current payment tool you should be able to choose another Payment tool from the left side of the form builder.


    Please let me know if this works for you.


    Best regards.

  • Profile Image

    Answered by lindaagee on February 21, 2016 at 05:46 PM
    No, I still don't understand how to do this. When I go to "Form Builder", I get this screen. What do I select from this screen?
    (405) 420-2135
  • Profile Image

    Answered by lindaagee on February 21, 2016 at 07:46 PM
    Please disregard the message below. I deleted this form and started over and then I got the option to enter the Paypal information. Not sure why I couldn't access it with the other form. Linda
    (405) 420-2135
  • Profile Image
    JotForm Support

    Answered by Chriistian on February 22, 2016 at 01:19 AM

    I am glad to know that your issue has been resolved. For more information regarding payment forms, you can check out these articles: 

    Order Form Basics

    Order Form Types

    Setting Up Your First Order Form

    Do let us know if you have any other concerns.