- CHEDAsked on February 21, 2016 at 07:27 PM
I've been trying to download all the entries to my form(PDF) and everytime i try to do it as instructed by one of the FAQs it sends me an error saying download failed. I live in the Philippines so it may be an internet connection issue, what's the minimum required speed for me to be able to fownload the entries. also can you recommend other ways of downloading the entries to my form? thanks
- CHEDAnswered on February 21, 2016 at 10:25 PM
Please help me jotform, we identified that this isnt an internet connection problem because we had one of our colleagues try to download the PDF of all the submissions in singapore where they have 100mbps download speed.
The same issue presented itself, it keeps saying download failed. I tried downloading entries just from one single day and it still was not able to download it. The issue is clearly on jotforms side. I need the submissions ASAP and havig paid for this service i expect this issue to be resolved promptly
- JotForm UI DevelopermertAnswered on February 22, 2016 at 04:00 AM
Firstly, sorry for the inconvenience. On my tests, I replicated the same issue with you, if we are talking about the form called "Assessment Project for HEMIS Implementation at the Institutional Level". In that form, there are 802 submissions and every submission has respectable data. With these circumstances, our servers can't handle to take all of the data when you want to take all of the submissions at the same time.
In this case, I suggest you to take only the necessary submissions one by one. By doing this, you will get the PDF version of that submission. Please, see it from the below:
Unfortunately, there is no other workaround to solve this issue right now. Normally, this service is working without any problem (I didn't encounter any problem on one of my form.); but with those numbers of submissions, it could take hard times to get all of the data, so you need to get your submissions one by one.
Thank you for your understanding.
- JotForm SupportWelvinAnswered on September 23, 2016 at 02:59 PM
I will address your problem into the following new thread: