Is there any possibility to delay the shut-down of my forms?

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    Scott Williams
    Asked on February 20, 2012 at 09:58 AM


    My name is Scott Williams and I am the Web Administrator at the Sentinel-Tribune. When I came into the office today I noticed an email that was sent on Saturday stating that our forms would be shut down by noon today unless we upgrade. This is the message I recieved:

    Dear Sentinel Webmaster,

    You have currently reached the limits of your account. Your forms will be disabled Monday at 12pm EST. Free accounts are limited to 10 SSL submissions per month.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team

    Unfortunately, there are a few issues with this:

    -I received this notification on Saturday, when I was not in the office, stating that the forms would be shut down today at noon. We weren't given a notification soon enough (seeing as how I am learning about this now) to make a decision on whether or not to transfer our forms, upgrade, etc.

    -Secondly, my supervisor is not in the office today to make such decisions.

    If there is any way that you could keep our forms active for another day so that we can properly address this issue, it would be greatly appreciated.

    If not, would we lose all of our form data? Or would they still be intact, just inactive until we upgrade?

    This issue is time sensitive. A response from a representative as soon as possible is requested.

    Thank you for your understanding.

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    Answered on February 20, 2012 at 05:59 PM

    We are sorry for the delay in writing this response to your concern. I was about to remove the downgrade until you sort things out with your supervisor. As i can see, you have already upgraded your account to a higher plan. 

    Thank you very much for your patience.