What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I am unable to trace your account.
Can you please let us know your JotForm account username or the email address you have used in your account profile? The form number you have mentioned above seems to have been deleted already but we will check it once we are able to trace your JotForm account.
We will wait for your response.
I checked everything to our end, your email, your IP Address, to our email logs, support email but nothing shows up.
Do you have any other form URL that we can use to check? Email Address?
Sorry no other form.
I have received a submission from the form so it did exist.
Do I need to rebuild then?
I think the email from the form will help us to trace the account. Please get the full headers of the email and paste it here. In the email headers, you should be able to get the form ID.
Thanks for looking into this further for me.
Received: from a10-27.smtp-out.amazonses.com ([188.8.131.52]) by
mx.kundenserver.de (mxeue001) with ESMTPS (Nemesis) id
0Lt7JT-1aOjfc1Yl9-012sQJ for <JonP@pc-bar.net>; Tue, 10 Nov 2015 15:35:47
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;
s=ug7nbtf4gccmlpwj322ax3p6ow6yfsug; d=amazonses.com; t=1447166145;
From: =?UTF-8?B?Sm90Rm9ybQ==?= <firstname.lastname@example.org>
Subject: New submission: Contact Form Stairlifts
Date: Tue, 10 Nov 2015 14:35:45 +0000
I've found the email logs. But the form is the same.
You have a guest account with an email JonP@pc-bar.net. Please register and use this email address. After registration, please check if the form has been moved and currently in the trash.