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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form seems to have gone missing?

    Asked by Jon  on February 22, 2016 at 07:14 AM

    Link to the form was https://secure.jotformeu.com/form/52794248072360

    Can this be recovered?

    Thanks

    Jon

    forms missing
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 22, 2016 at 08:38 AM

    Hello Jon,

    I am unable to trace your account.

    Can you please let us know your JotForm account username or the email address you have used in your account profile? The form number you have mentioned above seems to have been deleted already but we will check it once we are able to trace your JotForm account. 

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by Jon  on February 22, 2016 at 08:46 AM

    Hi I have tried to also login account, using either of the email addresses that I usually use

    Dualforce22@hotmail.com

    Jonp@pc-bar.net

    But it says the account doesn’t exist which is strange.

    Any help would be grateful

    Thanks

    Jon

  • Profile Image
    JotForm Support

    Answered by Welvin on February 22, 2016 at 10:10 AM

    I checked everything to our end, your email, your IP Address, to our email logs, support email but nothing shows up. 

    Do you have any other form URL that we can use to check? Email Address? 

  • Profile Image

    Answered by Jon  on February 22, 2016 at 10:20 AM

    Sorry no other form.

    I have received a submission from the form so it did exist.

    Do I need to rebuild then?

  • Profile Image
    JotForm Support

    Answered by Welvin on February 22, 2016 at 11:24 AM

    I think the email from the form will help us to trace the account. Please get the full headers of the email and paste it here. In the email headers, you should be able to get the form ID.

    http://mxtoolbox.com/Public/Content/EmailHeaders/ 

  • Profile Image

    Answered by Jon  on February 22, 2016 at 11:32 AM

    Thanks for looking into this further for me.

    Jon

    Return-Path: <00000150f1d2f474-0a93f9bc-bbc2-41ba-b7ef-e265949617b9-000000@amazonses.com>
    Received: from a10-27.smtp-out.amazonses.com ([54.240.10.27]) by
     mx.kundenserver.de (mxeue001) with ESMTPS (Nemesis) id
     0Lt7JT-1aOjfc1Yl9-012sQJ for <JonP@pc-bar.net>; Tue, 10 Nov 2015 15:35:47
     +0100
    DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;
        s=ug7nbtf4gccmlpwj322ax3p6ow6yfsug; d=amazonses.com; t=1447166145;
        h=From:To:Subject:MIME-Version:Content-Type:Date:Message-ID:Feedback-ID;
        bh=zDd+xgw8P8JKL8m1ZvOOICsKFZjCZPe+62mGnhVwKeA=;
        b=V/uoWEwCitB5QWOSSvCJm+U+Z7V+DNndyU99BDwV28f9YE33TFJXbDMK3vkRdFni
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        2JykrLc+K+htutQbZ9bCC0AuQaqzKHoLwtnUOEfY=
    From: =?UTF-8?B?Sm90Rm9ybQ==?= <noreply@jotform.com>
    To: JonP@pc-bar.net
    Subject: New submission: Contact Form Stairlifts
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
        boundary="----=_Part_5897872_779628184.1447166145653"
    Date: Tue, 10 Nov 2015 14:35:45 +0000
    Message-ID: <00000150f1d2f474-0a93f9bc-bbc2-41ba-b7ef-e265949617b9-000000@email.amazonses.com>
    X-SES-Outgoing: 2015.11.10-54.240.10.27
    Feedback-ID: 1.us-east-1.PcG58vmKKnMKwGfyaVwIZvGuGnKOc+Mfp+E1EwcIAaY=:AmazonSES
    Envelope-To: <JonP@pc-bar.net>
    X-UI-Filterresults: notjunk:1;V01:K0:MDEQ9nG8MDs=:F4eaNaM6ZEs9jDIs8F9yMWozDI
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     5fNeGyNLn48HqRdfK9a6D+qZMYniST3HMM+e5ATtWqlXMuc=

  • Profile Image
    JotForm Support

    Answered by Welvin on February 22, 2016 at 12:43 PM

    I've found the email logs. But the form is the same.

    https://www.jotform.com/emails/564200c252419453f68b48c8 

    https://www.jotform.com/emails/5634a2fa52419451148b9a96 

    https://www.jotform.com/emails/561e9329a84fe9be0695f4cc 

    https://www.jotform.com/emails/56179113a84fe9be0694c935 

    https://www.jotform.com/emails/56177f08a84fe9ba0695e464

     

    You have a guest account with an email JonP@pc-bar.net. Please register and use this email address. After registration, please check if the form has been moved and currently in the trash.

    http://www.jotform.com/help/134-How-to-Restore-Deleted-Forms