- JonAsked on February 22, 2016 at 07:14 AM
Link to the form was https://secure.jotformeu.com/form/52794248072360
Can this be recovered?
- JotForm Supportashwin_dAnswered on February 22, 2016 at 08:38 AM
I am unable to trace your account.
Can you please let us know your JotForm account username or the email address you have used in your account profile? The form number you have mentioned above seems to have been deleted already but we will check it once we are able to trace your JotForm account.
We will wait for your response.
- JotForm SupportWelvinAnswered on February 22, 2016 at 10:10 AM
I checked everything to our end, your email, your IP Address, to our email logs, support email but nothing shows up.
Do you have any other form URL that we can use to check? Email Address?
- JonAnswered on February 22, 2016 at 10:20 AM
Sorry no other form.
I have received a submission from the form so it did exist.
Do I need to rebuild then?
- JotForm SupportWelvinAnswered on February 22, 2016 at 11:24 AM
I think the email from the form will help us to trace the account. Please get the full headers of the email and paste it here. In the email headers, you should be able to get the form ID.
- JonAnswered on February 22, 2016 at 11:32 AM
Thanks for looking into this further for me.
Received: from a10-27.smtp-out.amazonses.com ([18.104.22.168]) by
mx.kundenserver.de (mxeue001) with ESMTPS (Nemesis) id
0Lt7JT-1aOjfc1Yl9-012sQJ for <JonP@pc-bar.net>; Tue, 10 Nov 2015 15:35:47
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;
s=ug7nbtf4gccmlpwj322ax3p6ow6yfsug; d=amazonses.com; t=1447166145;
From: =?UTF-8?B?Sm90Rm9ybQ==?= <email@example.com>
Subject: New submission: Contact Form Stairlifts
Date: Tue, 10 Nov 2015 14:35:45 +0000
- JotForm SupportWelvinAnswered on February 22, 2016 at 12:43 PM
I've found the email logs. But the form is the same.
You have a guest account with an email JonP@pc-bar.net. Please register and use this email address. After registration, please check if the form has been moved and currently in the trash.