Authorize.net: Not working - error shown upon submission

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    rebekah90
    Asked on February 22, 2016 at 09:38 AM

    The form i created for people to purchase tickets is now giving an error message. Was working successfully until this morning. 

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    EltonCris
    Answered on February 22, 2016 at 11:12 AM

    Hi,

    May we know the specific error they are getting?

    So far, your form appears to be working fine. Are you getting this error when submitting the form? We'd like to make a test with your form but if you can provide a screenshot that shows the error, it'd help us identify the problem quickly.

    Thank you!

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    EltonCris
    Answered on February 22, 2016 at 11:13 AM

    Are you getting an error like the following? If not, kindly provide a screenshot. Thank you!

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    PurpleParade
    Answered on February 22, 2016 at 11:17 AM

    I'm having this problem as well. I called our merchant and they said they are getting other calls about Jotform today.

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    EltonCris
    Answered on February 22, 2016 at 11:21 AM

    Thanks for reporting. Since you are both getting an error, I presume there's a problem with the Authorize.net Integration. I have now raised this to our developers for a resolution. We'll let you know once this is resolved.

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    c3tb
    Answered on February 22, 2016 at 11:33 AM

    We are getting the same issue.  Here is our test page with a form:

    https://www.c3tb.org/developer/

     And furthermore, when you click on the link to Go Back, all the user's form data is erased.  Very frustrating for them.

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    rebekah90
    Answered on February 22, 2016 at 11:41 AM

    This happens when i try to reintegrate our numbers in jotform with authorize.net

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    EltonCris
    Answered on February 22, 2016 at 11:42 AM

    Our sincerest apologies for the inconveniences caused.

    @c3tb, we are aware of this problem and we have already alerted our developers so they can fix this as soon as possible. We will inform you in your thread http://www.jotform.com/answers/778058 once this is fixed.

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    rebekah90
    Answered on February 22, 2016 at 11:46 AM
    Yes that is it!
    I have had multiple people trying to purchase tickets and getting the same response
    ...
  • Profile Image
    rebekah90
    Answered on February 22, 2016 at 11:46 AM
    Screen shot attached. How quickly can this be resolved? I am loosing ticket sales.
    ...
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    rebekah90
    Answered on February 22, 2016 at 11:46 AM
    I tried to reintegrate the numbers and they said it was null.
    [cid:image001.png@01D16D63.D855DA30]
    ...
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    TempleBaptistChurch
    Answered on February 22, 2016 at 12:09 PM

    I have the same issue - Any new update?

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    EltonCris
    Answered on February 22, 2016 at 12:15 PM

    This should be fixed now. Kindly check.

    Thank you!

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    PurpleParade
    Answered on February 22, 2016 at 12:18 PM

    Worked for me