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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Authorize.net: Not working - error shown upon submission

    Asked by rebekah90 on February 22, 2016 at 09:38 AM

    The form i created for people to purchase tickets is now giving an error message. Was working successfully until this morning. 

    Page URL:
    https://form.jotform.com/50254903506147

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    JotForm Support

    Answered by EltonCris on February 22, 2016 at 11:12 AM

    Hi,

    May we know the specific error they are getting?

    So far, your form appears to be working fine. Are you getting this error when submitting the form? We'd like to make a test with your form but if you can provide a screenshot that shows the error, it'd help us identify the problem quickly.

    Thank you!

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    JotForm Support

    Answered by EltonCris on February 22, 2016 at 11:13 AM

    Are you getting an error like the following? If not, kindly provide a screenshot. Thank you!

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    Answered by PurpleParade on February 22, 2016 at 11:17 AM

    I'm having this problem as well. I called our merchant and they said they are getting other calls about Jotform today.

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    JotForm Support

    Answered by EltonCris on February 22, 2016 at 11:21 AM

    Thanks for reporting. Since you are both getting an error, I presume there's a problem with the Authorize.net Integration. I have now raised this to our developers for a resolution. We'll let you know once this is resolved.

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    Answered by c3tb on February 22, 2016 at 11:33 AM

    We are getting the same issue.  Here is our test page with a form:

    https://www.c3tb.org/developer/

     And furthermore, when you click on the link to Go Back, all the user's form data is erased.  Very frustrating for them.

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    Answered by rebekah90 on February 22, 2016 at 11:41 AM

    This happens when i try to reintegrate our numbers in jotform with authorize.net

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    JotForm Support

    Answered by EltonCris on February 22, 2016 at 11:42 AM

    Our sincerest apologies for the inconveniences caused.

    @c3tb, we are aware of this problem and we have already alerted our developers so they can fix this as soon as possible. We will inform you in your thread http://www.jotform.com/answers/778058 once this is fixed.

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    Answered by rebekah90 on February 22, 2016 at 11:46 AM
    Yes that is it!
    I have had multiple people trying to purchase tickets and getting the same response
    ...
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    Answered by rebekah90 on February 22, 2016 at 11:46 AM
    Screen shot attached. How quickly can this be resolved? I am loosing ticket sales.
    ...
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    Answered by rebekah90 on February 22, 2016 at 11:46 AM
    I tried to reintegrate the numbers and they said it was null.
    [cid:image001.png@01D16D63.D855DA30]
    ...
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    Answered by TempleBaptistChurch on February 22, 2016 at 12:09 PM

    I have the same issue - Any new update?

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    JotForm Support

    Answered by EltonCris on February 22, 2016 at 12:15 PM

    This should be fixed now. Kindly check.

    Thank you!

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    Answered by PurpleParade on February 22, 2016 at 12:18 PM

    Worked for me