What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Analytics: Not showing the number of submissions received.

    Asked by Lunarline on February 22, 2016 at 10:02 AM

    We had 4 submissions, but those numbers are not showing in analytics

    Page URL:
    https://form.jotform.com/60394564384160

    Submissions in analytics
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    JotForm Support

    Answered by Kevin_G on February 22, 2016 at 11:44 AM

    I checked your form and I can see that in Form Analytics is showing 5 submissions although you have 4 submissions in that form. However, there is only the submissions info, but the number is not reflected in the chart.

    I will escalate it to our second level and you should receive news soon about the progress on this issue.