What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is it possible to suspend billing for now and not lose any forms?

    Asked by Pat on February 22, 2016 at 10:38 AM

    Is it possible to temporarily suspend the account without losing the forms already created?

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    Answered by KadeJM on February 22, 2016 at 11:57 AM

    To my current knowledge we don't really have any sort of method to "temporarily suspend" your jotform account. At the most your account would be placed into a "dormant state" if you have not logged into it after awhile.

    If you have an account with active jotforms on it then what I would suggest is that you disable your forms and you can always come back and re-enable it later on when you wish to log in again. Your forms and data will be retained securely while keeping them inactive this way until your return.

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    Answered by pzick on February 22, 2016 at 12:46 PM
    New response receivedI’m referring to billing – is it possible to suspend the billing but
    not lose the forms already created so that they are retrievable
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    Answered by KadeJM on February 22, 2016 at 01:07 PM

    Ah okay, my apologies for giving you the wrong information and thank you for clarifying it for us.

    Yes, you can most certainly cancel your subscription and downgrade for the time being then re-upgrade later on in future when you need it again. You will not lose any of your forms or data.

    Be advised though that we noticed you are on a premium grandfathered plan so if you cancel it you would not be able to return to it in the future later on down the road. There is a message in your My Account > Billing that warns you of such.

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    Answered by pzick on February 22, 2016 at 04:46 PM
    New response receivedThank you – we’ll leave as is.