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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is causing our customers to be unable to make payment?

    Asked by rsksoccer on February 22, 2016 at 10:59 AM

    Richmond Strikers Soccer Club 

    When going into register our customers are receiving "Error during Tranaction-Go back and fix this".  They are unable to make payment.

    This is the first day we've had this problem.  We are using authorize.net and have confirmed with them that everything is find on their end.  When we checked to ensure that the API and ID's were correct, and checked the integration an error message of NULL was received.  This has never been received before.

    What needs to be done to correct this problem?  

    We deleted the payment and tried to enter the info again to see if that worked, but we received the same error message.  

    Beverly Carrey




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    JotForm Support

    Answered by Kevin_G on February 22, 2016 at 12:19 PM

    This was to an issue that we had earlier, but our developers has informed that it's fixed now. Could you please try again? 

    Do let us know how it goes.