What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Authorize.net: Receiving an error processing transactions.

    Asked by jlyon693 on February 22, 2016 at 11:05 AM

    All of my donation transactions are receiving the error: "Error during transaction. Please go back and fix this." When you click "go back and fix this." The form reloads, blank. 

    I contacted Authorize.net after doing a bit of research on my own and they let me know that another authorize.net merchant who also uses JotForm was experiencing the same issue. I've included a screenshot with the error received. 


    Page URL:

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    JotForm Support

    Answered by EltonCris on February 22, 2016 at 11:36 AM

    Our sincere apologies.

    We are aware of this problem and we have alerted our developers about this.

    We will let you know once this is fixed.

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    JotForm Support

    Answered by EltonCris on February 22, 2016 at 12:25 PM

    This problem is now fixed. Please recheck. Thank you!