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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Changes are not Saving on "Text" Field

    Asked by cbakerwitt on February 22, 2016 at 11:07 AM

    Trying to make a few updates to the text of our forms and despite hitting the save button content is not saved.

    Have tried making changes to multiple forms, from 2 browsers, and the same problems continues.

    Page URL:
    https://ofbf.org/foundation/grants-landing/

    content saved save button same
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    JotForm Support

    Answered by david on February 22, 2016 at 12:26 PM

    I checked your forms and updates appear to be saving without issue.  Are updates still not saving properly on your end?  If you are still unable to update your forms, let us know which form you are trying to update, as well as what you are trying to add and we will be happy to have another look.

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    Answered by cbakerwitt on February 22, 2016 at 12:29 PM

    I am still unable to have the forms save updates to the text.

     

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    JotForm Support

    Answered by david on February 22, 2016 at 01:55 PM

    I cloned a couple of your forms to test and was able to update then without issue.  I cleared your forms caches in case there was a caching issue.  When you update the test, make sure you are clicking "Complete" before saving the form:

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    Answered by cbakerwitt on February 22, 2016 at 02:07 PM

    I think that is the problem

    There is no complete button. 

     

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    Answered by cbakerwitt on February 22, 2016 at 02:09 PM

    Above I added the text update but there is no complete button to save updates.

     

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    JotForm Support

    Answered by david on February 22, 2016 at 03:19 PM

    Click on the field, click "Edit HTML":

    Make your changes, then click complete:

    I checked several of the forms in your account and both buttons showed without issue.  I am not sure why they are not showing on your end.  Are the options and "X" to delete the field at least showing?

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    Answered by cbakerwitt on February 22, 2016 at 03:25 PM

    On my screen, these options are entirely missing as indicated in the example above. The text editor launches when I double click on the box but there is no complete, settings, or x.

     

     

     

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    Answered by cbakerwitt on February 22, 2016 at 03:27 PM

    I tried a different computer and the same problem persists

     

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    JotForm Support

    Answered by david on February 22, 2016 at 04:30 PM

    It sounds like some resources may not be loading properly or are blocked.  Can you try from this link:

    http://www.jotform.com/?noCDN=true

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    Answered by cbakerwitt on February 22, 2016 at 04:34 PM

    No change

     

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    JotForm Support

    Answered by david on February 22, 2016 at 06:14 PM

    Try cloning the form and editing the clone:

    http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account

    Also, is this only for the fields that were previously in the form or do new Text fields also not allow for saving?  As far as I can tell this should be working with your forms.  I am unable to reproduce this with any of my forms or with yours.

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    Answered by cbakerwitt on February 23, 2016 at 11:47 AM

    I have tried cloning and no dice. Still cant make updates and save them.

    I went ahead and shot a video to demonstrate

    https://drive.google.com/a/ofbf.org/file/d/0B6f6E9OUrdNOSlZhcC1pSDlBQXc/view?usp=sharing

     

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    JotForm Support

    Answered by david on February 23, 2016 at 01:05 PM

    The video you shared is not publicly accessible.  Would you mind changing the permissions? 

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    Answered by cbakerwitt on February 23, 2016 at 06:37 PM

    lets try this

    https://youtu.be/QnRcfZNDICE

     

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    JotForm Support

    Answered by mert on February 24, 2016 at 03:51 AM

    I understand the issue that you encounter and it is a interesting one. At this stage, please share your browser details with us. Is it Chrome or Safari? Also, I need to add that both of the browsers are not doing the same thing on my side, they are working just fine.

    However, the issue could be related from your add-ons on your browser. Could you please disable all of them and try again? Also, please don't forget to let us know the results.

     

    We are waiting for your answer.

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    Answered by cbakerwitt on February 24, 2016 at 09:39 AM

    All of our computers here run chrome as the default browser.

    I was able to make the changes to the forms using Microsoft edge, so it appears that the problem is which something in Chrome.

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    JotForm Support

    Answered by mert on February 24, 2016 at 11:05 AM

    Actually, it is working fine on Chrome browsers. Please, see the test run which I made on Chrome from the below:

     

    Apparently, something on your Chrome browser (add-on or some disabled function) is blocking this function and also, I need to add that this is an unexpected issue. However, I'm happy to see that you have overcame this issue.

     

    Thanks.