Payment Wizard not working--"Error: null" message

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    Asked on February 22, 2016 at 01:09 PM

    Hi all, 

    Whenever users try to register using the form on Jotform, they encounter an error when trying to pay. When I tested the form on the backend, I received an "Error: null" message. (I am sure that the API ID and transaction key are correct.) Can anyone provide insight into what is going wrong and how I can resolve the issue. This is urgent, so the sooner you could get back to me, the better. 

    Thank you!

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    Answered on February 22, 2016 at 01:24 PM

    Our sincere apologies.

    There was a problem with the integration recently but it has now been resolved. Please try it again this time.


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    Answered on February 22, 2016 at 01:44 PM

    Many thanks for your prompt response and for fixing that problem! Everything is up and running now.