- cantaborgAsked on February 22, 2016 at 01:09 PM
Whenever users try to register using the form on Jotform, they encounter an error when trying to pay. When I tested the form on the backend, I received an "Error: null" message. (I am sure that the API ID and transaction key are correct.) Can anyone provide insight into what is going wrong and how I can resolve the issue. This is urgent, so the sooner you could get back to me, the better.
- JotForm SupportEltonCrisAnswered on February 22, 2016 at 01:24 PM
Our sincere apologies.
There was a problem with the authorize.net integration recently but it has now been resolved. Please try it again this time.
- cantaborgAnswered on February 22, 2016 at 01:44 PM
Many thanks for your prompt response and for fixing that problem! Everything is up and running now.