What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Wizard not working--"Error: null" message

    Asked by cantaborg on February 22, 2016 at 01:09 PM

    Hi all, 

    Whenever users try to register using the form on Jotform, they encounter an error when trying to pay. When I tested the form on the backend, I received an "Error: null" message. (I am sure that the API ID and transaction key are correct.) Can anyone provide insight into what is going wrong and how I can resolve the issue. This is urgent, so the sooner you could get back to me, the better. 

    Thank you!

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    JotForm Support

    Answered by EltonCris on February 22, 2016 at 01:24 PM

    Our sincere apologies.

    There was a problem with the authorize.net integration recently but it has now been resolved. Please try it again this time.


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    Answered by cantaborg on February 22, 2016 at 01:44 PM

    Many thanks for your prompt response and for fixing that problem! Everything is up and running now.