What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When i receive an email notification for my form, it just says undefined. There is no form attached to the email. What am I doing wrong?

    Asked by diddydots on February 22, 2016 at 01:10 PM

    My form Trader registration has just been added to my website. The first time someone has tried to use it I have recieved an email saying UNDEFINED. Not sure what I have done wrong or how to amend this.

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    JotForm Support

    Answered by david on February 22, 2016 at 03:32 PM

    I checked your form and the body of the email does not look to be empty.  The empty notification may have been a temporary issue.  I cleared your forms cache to ensure there was not a caching problem.  Try submitting the form again to see if the notification triggers properly.  If it comes through as "undefined" again, let us know and we will be happy to have another look.