- Alexandra MilletAsked on February 22, 2016 at 01:22 PM
- JotForm SupportKevin_GAnswered on February 22, 2016 at 03:40 PM
I was unable to find an account related to your email address: firstname.lastname@example.org.
Provide us with the username or the email address that you used to register your account.
- alexmilletAnswered on February 22, 2016 at 03:46 PMThe username was shakealeg
- JotForm SupportKevin_GAnswered on February 22, 2016 at 04:58 PM
I see that this thread is related to this one: http://www.jotform.com/answers/778231-Breach-of-admin-account#1.
You may follow this case only on this thread, it will avoid to talk about the same on multiple threads.
Now, I checked that account and it's registered using the email: email@example.com.
Are you the owner of that account?
If so, you may provide us some proofs about it, also provide us more details about your issue, so we can proceed with your request, as it is a paid account, we would need to get the billing info.