My account was compromised

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    Alexandra Millet  
    Asked on February 22, 2016 at 01:22 PM
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    Kevin_G
    Answered on February 22, 2016 at 03:40 PM

    I was unable to find an account related to your email address: alexandramillet@hotmail.com

    Provide us with the username or the email address that you used to register your account.

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    alexmillet
    Answered on February 22, 2016 at 03:46 PM
    The username was shakealeg
    Thank you,
    Alexandra Millet
    ...
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    Kevin_G
    Answered on February 22, 2016 at 04:58 PM

    Thank you.

    I see that this thread is related to this one: http://www.jotform.com/answers/778231-Breach-of-admin-account#1

    You may follow this case only on this thread, it will avoid to talk about the same on multiple threads. 

    Now, I checked that account and it's registered using the email: admin@shakealegmiami.org

    Are you the owner of that account? 

    If so, you may provide us some proofs about it, also provide us more details about your issue, so we can proceed with your request, as it is a paid account, we would need to get the billing info.