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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account was compromised

    Asked by Alexandra Millet   on February 22, 2016 at 01:22 PM
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    JotForm Support

    Answered by Kevin_G on February 22, 2016 at 03:40 PM

    I was unable to find an account related to your email address: alexandramillet@hotmail.com

    Provide us with the username or the email address that you used to register your account.

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    Answered by alexmillet on February 22, 2016 at 03:46 PM
    The username was shakealeg
    Thank you,
    Alexandra Millet
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    JotForm Support

    Answered by Kevin_G on February 22, 2016 at 04:58 PM

    Thank you.

    I see that this thread is related to this one: http://www.jotform.com/answers/778231-Breach-of-admin-account#1

    You may follow this case only on this thread, it will avoid to talk about the same on multiple threads. 

    Now, I checked that account and it's registered using the email: admin@shakealegmiami.org

    Are you the owner of that account? 

    If so, you may provide us some proofs about it, also provide us more details about your issue, so we can proceed with your request, as it is a paid account, we would need to get the billing info.