What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are our submissions printing out distorted in pdf?

    Asked by tpascarella on February 22, 2016 at 02:47 PM

    The pdf printouts are coming out distorted.  I need assistance.

     

    Tom

    Submissions in distorted assistance
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    JotForm Support

    Answered by Kevin_G on February 22, 2016 at 05:26 PM

    Could you share us the link to your form? 

    You may also try restoring the format of the PDF form.

    On the submissions page, click on "Get PDF"->"Customize PDF".

    Then click on "Reset", but do not save the changes, download the PDF again and it should be displayed properly.

    Do let us know how it goes.

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    Answered by tpascarella on February 23, 2016 at 09:57 AM

    Your recommendation to click on the reset button above did not work.  How do I get the link to you?

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    JotForm Support

    Answered by Kevin_G on February 23, 2016 at 11:06 AM

    Share us the link to your form please, it would be helpful for us to check it.

    To get the link, go to the My Form page, select your form and then click on "More", click on the option "View Form".

    We will be glad to take a look to your form.

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    Answered by tpascarella on February 23, 2016 at 11:27 AM
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    JotForm Support

    Answered by Kevin_G on February 23, 2016 at 12:42 PM

    I did reset your report, I downloaded it and it is working fine now. 

    Download the file from this link.

    Try downloading the PDF report on your end as well.