What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Renewed Subscription Twice

    Asked by sancarloschamber on February 22, 2016 at 03:12 PM

    I have been trying to renew my account.  I clicked on "Reactivate" and put in a new credit card number.  When I click on "Change credit card" it goes to a blank page.

    Can you PLEASE confirm my account is current?  


    Wendy Schettino

    San Carlos Chamber of Commerce



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    JotForm Support

    Answered by david on February 22, 2016 at 06:22 PM

    As far as I can tell, no payment has been processed for your account as of yet.  FastSpring generates and sends a link to secure page that allows you to update payment information. This link is included in every receipt email which we send the customer with payment confirmation.

    I sent your receipt for last years payment once again and it should include the link to update your billing information.  Your subscription will attempt to bill your card again on February 25th.  As long you as update your card before then, you should have no issues with your subscription.