What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I keep getting an error:"The merchant login ID or password is invalid or the account is inactive. "when I try to enroll my daughter in goalkeeper sess

    Asked by Laura Boyer  on February 22, 2016 at 03:33 PM

    This is for the Jefferson Cup.  The contact person couldn't help.  I cleared history and closed the browser and tried again.  

    Page URL:
    https://form.jotform.com/50814265097963

    inactive OR keep Getting
  • Profile Image
    JotForm Support

    Answered by BDAVID on February 22, 2016 at 06:39 PM

    That error message appears, because you haven't entered your Authorize.net credentials in the payment integration:

    Let us know if you need more help.

  • Profile Image

    Answered by Laura Boyer  on February 22, 2016 at 09:46 PM
    I don't even get to the screen you are showing me. The link supplied
    takes me right to a page of multiple fields to fill out which is time
    consuming, and then when I press enter, I get that error message. I tried
    it multiple times. I know I am not unique. When I called the contact
    person, she said there had been a number of complaints.
    For some reason, the link is bypassing this screen.
    thank you,
    Laura
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on February 23, 2016 at 04:50 AM

    If I understood correctly, you did not create this form, you are just the user that is trying to fill out and submit the form. 

    In this case you would need to contact the owner of the form and inform them that they did not set Authorize.net credentials in the payment integration. 

    I have searched forum threads and I found one thread from owner of the form. One of my colleagues inform them about missing credentials in form settings. Once owner of the form set Authorize.net credentials in the payment integration, you will be able to submit the form.