I am not getting a notification email from jotform after a submission is completed.

  • Profile Image
    vmeriwether
    Asked on February 22, 2016 at 04:53 PM
  • Profile Image
    Chriistian
    Answered on February 22, 2016 at 10:22 PM

    I checked the email address connected to your account and I can see that your address isn't in the bounce list so you should be receiving notifications without any issue. After also checking our mail logs, I can see that several submissions were sent successfully to your email address.

    Please check your spam box and also make sure that noreply@jotform.com is in your trusted senders list. You can also check if an email address is in the bounce list by following this guide: How to remove your email address from bounce list

    Do let us know if the issue persists and we will be glad to assist you further.

  • Profile Image
    vmeriwether
    Answered on February 22, 2016 at 10:46 PM


    I was asking how to set up email notification but figured it out. Ty!

    Sent from my T-Mobile 4G LTE Device
    ...
  • Profile Image
    Chriistian
    Answered on February 23, 2016 at 12:04 AM

    I am glad to know that you have resolved your issue. Feel free to contact us again if you have any other concerns.