What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not getting a notification email from jotform after a submission is completed.

    Asked by vmeriwether on February 22, 2016 at 04:53 PM
    JotForm email after Getting
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    JotForm Support

    Answered by Chriistian on February 22, 2016 at 10:22 PM

    I checked the email address connected to your account and I can see that your address isn't in the bounce list so you should be receiving notifications without any issue. After also checking our mail logs, I can see that several submissions were sent successfully to your email address.

    Please check your spam box and also make sure that noreply@jotform.com is in your trusted senders list. You can also check if an email address is in the bounce list by following this guide: How to remove your email address from bounce list

    Do let us know if the issue persists and we will be glad to assist you further.

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    Answered by vmeriwether on February 22, 2016 at 10:46 PM


    I was asking how to set up email notification but figured it out. Ty!

    Sent from my T-Mobile 4G LTE Device
    ...
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    JotForm Support

    Answered by Chriistian on February 23, 2016 at 12:04 AM

    I am glad to know that you have resolved your issue. Feel free to contact us again if you have any other concerns.