Jotform's Fillable PDF Form Creator is not working

  • deenareena
    Asked on February 22, 2016 at 5:15 PM

    Hi there,

    Jotform's fillable PDF form creator isn't working. It's worked for me in the past, but now when I choose which form to turn to a pdf the page freezes.

    At first I thought it might be due to slow internet, but I've had multiple people try in different places on different computers.

    The screen turns grey, it has a turning "thinking" circle, and it does it forever, it never downloads the pdf document.

    It's the module 7 form that I need turned into a fillable pdf.

    Thanks!

    Jotform Thread 778492 Screenshot
  • Chriistian Jotform Support
    Replied on February 22, 2016 at 11:00 PM

    I cloned your form and tried to create a Fillable PDF by following this guide: How to Create a PDF Form. I was able to create the Fillable PDF from the clone without any issue.

    Jotforms Fillable PDF Form Creator is not working Image 1 Screenshot 20

    Please try on your end to create a Fillable PDF using that guide. You can also check out the following article for more information regarding fillable pdf:
    Fillable PDF - Everything you need to know about JotForm Fillable PDF Creator

    Do let us know if you need further assistance.