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    Test e-mail arrives but notification e-mails don't

    Asked by afopow on October 19, 2010 at 12:13 AM

    Hi,

    http://www.jotform.com/form/1053708972

    Form created and e-mail addresses place in notification envelop - No spam issue either.

    The test e-mail arrives without any problems. A submitted form didn't arrive (I used 2 different e-mail addresses to be sure of reception, but none got the e-mail notification). 

    Please provide me the code so I can contact my e-mail provider/hosting if it can't be solved otherwise.

    Thanks!

    UPDATE

    Additional info:

    I received the following message from my internet/e-mail provider after requesting their intervention:

    "After we check on server log, there is no record indicate the email was sent from Jotform to our server. "

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 19, 2010 at 03:08 AM

    I made a test submission and the email was accepted by your email server. Here is the message:

    Oct 19 04:07:15 yang sm-mta[32601]: o9J873VS032599: to=<alex@astarapoint.com>, ctladdr=<noreply@jotform.com> (1006/1007), delay=00:00:12, xdelay=00:00:12, mailer=esmtp, pri=141284, relay=mail.astarapoint.com. [202.75.36.5], dsn=2.0.0, stat=Sent (Requested mail action okay, completed)

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 19, 2010 at 03:08 AM

    Also, your Thank You URL is incorrect:

    http://www.soundofabundance.com/thanks_cd.htm