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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Sheets Integration Issue

    Asked by taragoldwasser on February 22, 2016 at 05:52 PM

    Hello,

    We use a Google Docs spreadsheet to keep track of our JotForm submissions for on boarding purposes, and the sheet has two tabs. Recently, the second tab has been deleted each time a new form was submitted. I'm uploading a screenshot of the tabs. Please let me know what we can do to solve the issue.

    Thanks,

    Dan

     

    Page URL:
    https://form.jotform.com/40334416497153

    Screenshot
    Submissions new form JotForm thanks
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    JotForm Support

    Answered by Chriistian on February 23, 2016 at 12:27 AM

    I cloned your form and integrated that clone with my own google spreadsheet. After i created a new tab, I sent several submissions to see if the tab would get deleted. It appears that I cannot replicate your issue as the second tab did not get deleted during my tests.

    Here's the link to the cloned form: https://form.jotform.com/60530267962962

    Here's the link to the integrated spreadsheet: https://docs.google.com/spreadsheets/d/1ysVIjK9iRkTeQj-zlNYSPdhJB48XHpxcK1pj4AUTm7Y/edit#gid=1515451973 

    I would suggest you reintegrate the form with google spreadsheet to see if that fixes the issue. Simply remove the previous integration, clear your browser cache, and reintegrate it again to google spreadsheet.

    Do let us know if the issue persists.