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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Electronic Signature Box Appearing as Broken Image

    Asked by lehmanlaw2011 on February 22, 2016 at 06:28 PM

    Hi,

     

    The Electronic Signature box, on both of our forms, is appearing as a broken image when the signed form is emailed to us.  The form has been working fine.  This began happening a few hours ago.

    Please see forms below.

    http://www.certifiedforensicloanauditors.com/retail-services-agreement.html

    http://www.certifiedforensicloanauditors.com/wholesale-services-agreement.html

     

     

    Page URL:
    http://www.certifiedforensicloanauditors.com/retail-services-agreement<br/>.html

    broken image www agreement signed form href
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 23, 2016 at 02:41 AM

    Hello lehmanlaw2011,

    I did check your form's submission page and the eSignature seems to be captured correctly. Please check the screenshot below:

    You seems to have 7 notifiers in your form. Please let us know which one is not sending the signature correctly and we will take a look. I also our email logs and last few submission emails does display the signatures correctly. Please check the screenshot below:

     

    You may also like to share a screenshot as well. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by lehmanlaw2011 on February 23, 2016 at 11:47 AM

    Hi and thanks for your quick follow-up.

    The signature is displaying correctly when I log into jotform, but not when I am emailed the form.  Please see below.

    https://gyazo.com/7bfb3e0d6daac8e4f8af92c99bd99ced

    The form is emailed to several different email addresses and all receive the broken image.

    The broken images even appeared in your follow-up email to my question:

    https://gyazo.com/0f9e3b6ddf55e125c8f82f2875add516

    Thanks for your help.

    Andrea

     

  • Profile Image
    JotForm Support

    Answered by Kiran on February 23, 2016 at 01:59 PM

    As I check the email history log I see that the images normally from my end as well. Could you check if you are able to see the images when this forum thread is loaded in your browser? Could you let us know if you are using any email client? If so, as I see the images provided by you, it looks like the email program is blocking the images to load. Please try logging into your email account using a browser window and see if it helps. 

    Please get back to us if the issue still persists. We will be happy to assist you further. 

  • Profile Image

    Answered by lehmanlaw2011 on February 23, 2016 at 02:08 PM

    Images are still not loading in the emails we receive from jotform when someone has filled out our form and entered an electronic signature.  The electronic signature box does not appear.

    My supervisor receives the emails on his yahoo.com account.  They are also sent to my business email and our gmail addresses--none can view the signature images.

    Yes, the images can be viewed in the forum thread and email history log via the jotform website.  But they are not appearing in the emails that we receive when someone fills out our form.  Please see screenshot.

    https://gyazo.com/7bfb3e0d6daac8e4f8af92c99bd99ced

    Thanks,

    Andrea

  • Profile Image
    JotForm Support

    Answered by Kiran on February 23, 2016 at 04:22 PM

    Since the images are being displayed properly on the browser, it seems that there is some issue with the email settings or email client. Could you let us know which email client (MS-Outlook, etc) that you are using? We also request you to check with the email technical support to see if some settings to be changed in order to display the images. Also, please try whitelisting JotForm IP addresses/domains to your email server which should help.

    Hope this information helps! 

  • Profile Image

    Answered by lehmanlaw2011 on February 23, 2016 at 04:44 PM

    I use Outlook express.  My supervisor logs in from his office to the Yahoo.com interface.  And the other employees who receive the message log in to their gmail accounts.  I do not understand how all these different email services could be experiencing a problem.  We have used Jotform for years and never had an issue viewing the images before from the same email accounts.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 23, 2016 at 09:22 PM

    Hello lehmanlaw2011,

    This is strange. As per our email logs, all the signature images are displayed correctly. I am not sure why it is broken at your end.

    Since we are unable to replicate the issue, I would suggest you to please forward one of such submission email to support@jotform.com with subject as "Thread #778565". We will take a look and report it to our backend team.

    Thank you!