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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Safari won't open PayPal Sandbox

    Asked by jrheude on February 22, 2016 at 06:30 PM

    Other browsers work fine, but Safari won't connect in PayPal Sandbox mode.  It works fine for filling out the form, but SUBMIT produces an error message after attempting to connect.

     

    Gives message:   ...because Safari can't establish a secure connection to the server "www.paypal.sandbox.com"

     

    Again, Sandbox Mode works fine in other browsers: Firefox, IE, Google Chrome ... is only a Safari issue.

     

    Thanks,

    Ray

    Page URL:

    http://designsolutionsmarketing.com/be-remembered/

    Page URL:
    http://designsolutionsmarketing.com/be-remembered/

    sandbox won't open open won't
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    JotForm Support

    Answered by Chriistian on February 23, 2016 at 02:41 AM

    It appears that you have posted the same concern twice on the forum. As my colleague has said on the other thread: http://www.jotform.com/answers/771592, this issue seems to be on safari's end. 

    For your convenience, here's my colleague's reply on that thread:

    From your Safari menu bar click Safari > Preferences then select the Privacy tab.

    Click:   Remove All Website Data

    Then delete the cache.

    Open a Finder window. From the Finder menu bar click Go > Go to Folder

    Type or copy paste the following

    ~/Library/Caches/com.apple.Safari/Cache.db

    Click Go then move the Cache.db file to the Trash.

    Quit and relaunch Safari to test

    Do  let us know if the issue persists.