What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Registration for the Jeff Cup goal keeper session for March 25, 2016

    Asked by Diane  on February 22, 2016 at 10:02 PM

    I've been trying to register my daughter for the goal keeper session at Jeff Cup and I keep getting an error message and it tells me to go back and fix it but none of my information is wrong. I emailed Own the Goal and they fixed what seemed to be the problem but when I tried again it gave me a different message saying "the merchant login ID password is invalid or the account is inactive"  

    I understand that this session fills up fast and I would like to register her for the Friday 3:00 session. Please get back to me asap.  

    Page URL:
    jeffersoncup.strikerstournaments.com

    session problem message different
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    JotForm Support

    Answered by BJoanna on February 23, 2016 at 04:59 AM

    I was not able to find JotForm form on webpage you provided. 

    However I recently replied to one other user that reported same issue and I think that you have issues with same form. Is this the form that you are unable to submit https://form.jotform.com/50814265097963?

    If you have issues with this form, you need to contact the owner of that form and inform them that they did not set Authorize.net credentials in the payment integration. 

    I have searched forum threads and I found one thread from owner of the form. One of my colleagues inform them about missing credentials in form settings. Once owner of the form set Authorize.net credentials in the payment integration, you will be able to submit the form.