Freshbooks integration creates contact in freshbooks but doesnt send an invoice

  • Profile Image
    ChartallBusinessCollege
    Asked on February 23, 2016 at 02:14 AM

    Hi there!

     

    Freshbooks integration creates contact in freshbooks but doesnt send an invoice even though i have a product selected by default.

     

    Any ideas why this is happening? My clients are becoming very confused when the fill out the jotform on my site, it says "invoice sent" but then nothing is sent from Freshbooks.

     

    I spoke to freshbooks support and they said that you support the freshbooks integration. I know the invoice isnt being sent as it hasnt been created in Freshbooks. So its not an issue of the clients mail severs filtering out the invoice mail into a spam or junk folder.

    Please help!

  • Profile Image
    Charlie
    Answered on February 23, 2016 at 08:57 AM

    I check our Freshbooks integration but I was unable to replicate the problem.

    However, I noticed that when you have the same client names on multiple submissions, the email being used is the one in your Freshbooks client record. So if a previous user filled out the form again and used a different email in the form field, I presume the invoice will be sent to the email address already existing is in your Freshbooks account.

    Here's the email I received:

    Here's the invoice in my Freshbooks account.

     

     

    You can try re-integrating Freshbooks, remove the current one and re-integrate it again. Please do make sure that your API URL and authentication token is still valid and has not yet expired. Also, set the status to "Send by Email" in the status option:

     

    Let us know if re-integrating resolves the problem. Apologies for the inconvenience.