What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am trying to register my daughter for the Jeff Cup goalie showcase and I keep getting a merchant error. I contact Jeff Cup and they gave me you

    Asked by Jackie Harmon  on February 23, 2016 at 06:37 AM

    The error is stating Merchant ID incorrect.  Please advise how I can register my daughter

    Thanks

    register and keep Getting
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 23, 2016 at 10:51 AM

    If Jeff Cup gave you a link to a form that was made with our form builder you must share with us the link.

    If the form was made by Jeff Cup, then he needs to troubleshoot his form with us.

  • Profile Image

    Answered by Jackie Harmon  on February 23, 2016 at 11:45 AM
    This is for Jefferson Cup and they told me to contact you
    Jackie Harmon I Vice President, Anesthesia Services
    Direct 201.804.2800 I Main 800.477.7577
    301 Rt. 17 North I Rutherford, NJ 07070 I originhs.com
    [cid:image001.jpg@01D16E28.413D2B10]
    CONFIDENTIALITY: This e-mail (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you receive this e-mail in error, please notify the sender and delete this e-mail from your system.
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on February 23, 2016 at 01:50 PM

    I think that several other users reported same issue with Jeff Cup form.

    Is this the form that you are unable to submit https://form.jotform.com/50814265097963? 

    If you have issues with this form, you need to contact the owner of that form and inform them that they did not set Authorize.net credentials in the payment integration. 

    I have searched forum threads and I found one thread from owner of the form. One of my colleagues inform them about missing credentials in form settings. Once owner of the form set Authorize.net credentials in the payment integration, you will be able to submit the form.

  • Profile Image

    Answered by Jackie Harmon  on February 23, 2016 at 02:45 PM
    Thanks but I was finally able register
    Jackie Harmon I Vice President, Anesthesia Services
    Direct 201.804.2800 I Main 800.477.7577
    301 Rt. 17 North I Rutherford, NJ 07070 I originhs.com
    [cid:image001.jpg@01D16E41.BA708180]
    CONFIDENTIALITY: This e-mail (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you receive this e-mail in error, please notify the sender and delete this e-mail from your system.
    ...