What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Will my counter re-set at the beginning of March?

    Asked by royallyfunparties on February 23, 2016 at 08:48 AM

    I changed my form to not be a payment submission form, but the counter is still locking me out of my form being usable because I got to 10 payment submissions. In March will I be able to use the form for the 100 submissions as long as I'm not accepting payments through it? Thanks.

    counter Submissions thanks 100 submissions
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    JotForm Support

    Answered by Charlie on February 23, 2016 at 11:53 AM

    Yes, all submission limits resets every 1st day of the month. For "Free" plan, you may have 100 regular submissions, 100 SSL submissions and 10 payment submissions.

    Please note that when you reached any of the submission limit, all of your forms will temporarily be disabled. To continue using them, you can upgrade to a higher subscription plan OR wait for the counters to reset.

    Payment submissions is counted if your form uses a payment tool/payment integration on it, every time you receive a completed payment submission, it equates to 1 payment submission.

    Let us know if you need more information on this.