What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can we change payment method? Current credit card on your file is about to expire.

    Asked by ohiotravel on February 23, 2016 at 09:07 AM
    payment method credit card change payment
  • Profile Image
    JotForm Support

    Answered by david on February 23, 2016 at 11:53 AM

    Upon checking your billing history, I found out that you are using our old payment processor FastSpring to pay your subscription. FastSpring generates a link to a secure page that allows you to update payment information on your subscription. This link is included on every receipt email which they send you.