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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Replying on the submitters email instead of JotForm email

    Asked by Salvadore Poe  on February 23, 2016 at 10:30 AM

    When someone emails me through a form can I not reply to the mail and have it reply to their address and not to no reply jotform address? If so, how can I do that?


    Thanks. Sal

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    JotForm Support

    Answered by EltonCris on February 23, 2016 at 12:36 PM

    That's possible. Just set the email field from your form as the Reply-to Email. So whenever you reply to the notification you received over email, the user's email address will be automatically set as the recipient.

    To do this,

    1. Click the Emails button while on the form builder

    2. Edit Notification

    3. Click Reply-To and Recipient Settings

    Another solution is to enable the "From Address" on notification. Guide: https://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill