How can I create an if then statement in the notification email

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    Asked on February 23, 2016 at 01:34 PM

    I am trying to show certain information based from the users answers in the email notification.  How can I go about doing this? 

    If the user answers a question with additional follow up questions, how can I show the additional answer when necessary.


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    Answered on February 23, 2016 at 04:48 PM

    We cannot add conditional statements directly into emails. However, it is possible to add multiple Email Alerts which will be triggered based on the users answers.

    You will need to use 'Change E-Mail Recipient' conditions. Please take a look at the following guide to get the idea.

    How to send to a specific email address based on a selection

    If you need any further assistance, please let us know.