How can I create an if then statement in the notification email

  • cfac2016
    Asked on February 23, 2016 at 1:34 PM

    I am trying to show certain information based from the users answers in the email notification.  How can I go about doing this? 

    If the user answers a question with additional follow up questions, how can I show the additional answer when necessary.

     

    Jotform Thread 779307 Screenshot
  • Mike
    Replied on February 23, 2016 at 4:48 PM

    We cannot add conditional statements directly into emails. However, it is possible to add multiple Email Alerts which will be triggered based on the users answers.

    How can I create an if then statement in the notification email Image 1 Screenshot 20

    You will need to use 'Change E-Mail Recipient' conditions. Please take a look at the following guide to get the idea.

    How to send to a specific email address based on a selection

    If you need any further assistance, please let us know.