What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to access Users

    Asked by UAW-FordJointPrograms on February 23, 2016 at 03:39 PM

    I was originally having problems accessing the www.jotform.com website without formatting issues.  Now, I am unable to access the User menu in order to add/modify user access.  It freezes. 


    I can, however, access billing, profile, history, etc.


    Thank you in advance.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on February 23, 2016 at 05:46 PM

    Sub-users should be showing from the noCDN link.  There were a bit slow to load but did load after a few seconds.  Are you still unable to load them on your end?  We were having a bit of lag earlier that may have caused them not to load but that should now be settled.