What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    HELP! Form Submissions are not being emailed

    Asked by CarinNguyen on February 23, 2016 at 06:30 PM

    This is extremely urgent! Our email notification is not being performed randomly on many of our submissions. Most recently it was a submission on our Buyer Coversheet done by Javier Vidana on 2/23. 

     

    When they submit and enter their email address to be copied, they will receive the email as confirmation but the designated email to receive the submission is not getting it. 

    Submissions email notification and email
  • Profile Image
    JotForm Support

    Answered by Chriistian on February 24, 2016 at 03:55 AM

    I checked our mail logs and I can confirm that there is no notification email sent to the email address connected to your form.

    Then I cloned your form and tried to make a submission. I was also unable to receive the notification. To fix the issue, I removed the previous notification and created a new one.

    Can you try deleting the previous notification on your form? 

    Then simply create a new one by following this guide: Setting Up Email Notifications

    Do let us know if the issue persists.