HELP! Form Submissions are not being emailed

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    CarinNguyen
    Asked on February 23, 2016 at 06:30 PM

    This is extremely urgent! Our email notification is not being performed randomly on many of our submissions. Most recently it was a submission on our Buyer Coversheet done by Javier Vidana on 2/23. 

     

    When they submit and enter their email address to be copied, they will receive the email as confirmation but the designated email to receive the submission is not getting it. 

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    Chriistian
    Answered on February 24, 2016 at 03:55 AM

    I checked our mail logs and I can confirm that there is no notification email sent to the email address connected to your form.

    Then I cloned your form and tried to make a submission. I was also unable to receive the notification. To fix the issue, I removed the previous notification and created a new one.

    Can you try deleting the previous notification on your form? 

    Then simply create a new one by following this guide: Setting Up Email Notifications

    Do let us know if the issue persists.