What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditional logic to hide/show fields is not working

    Asked by Manzoor on February 23, 2016 at 10:13 PM



    I am facing similar issues today. Can you please check if it is a problem on your side? It was working properly and suddenly stopped.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 23, 2016 at 10:20 PM

    Hello Manzoor,

    With which form you are having this issue with. I did check few of your forms last edited forms and none of them has any condition or condition to show / hide form fields. Few of your forms does have conditions to change the thank you URL after the form is submitted and they seems to work as expected. Please check the screenshot below:


    The only issue is that it does not display thank you redirect page to me as you are redirecting to a local IP

    Do get back to us with the form where the show / hide condition is not working and we will take a look.

    Thank you!