How to add 2nd recipient on AutoResponder

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    KeyshaunSmith
    Asked on February 23, 2016 at 10:43 PM

    According to this article on the the User Guide it states that I can have up to 10 recipients for notifier emails and 2 for autoresponder emails. It was easy to add the recipients for the notifier but how do I add a 2nd for the autoresponder? You can't type in these address like you can on the notifiers, you must select this from the dropdown of your form questions.

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    beril
    Answered on February 24, 2016 at 07:51 AM

    First of all, you I've checked your notification. I see that you've forgot to add space between each two email addresses.

    You can set up notification email and auto-responder in your form. Notification to be send to you when user submit the form and auto-responder to be send to the user when he/she submit the form.

     

    Following guides should help you:

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    KeyshaunSmith
    Answered on February 24, 2016 at 09:08 AM

    Hello! 

    I understand all that you have stated, but that is not my issue.  Thanks for catching my mistake as well ;) 

    My issue is that the user guide states that you should be able to send to 2 recipients for autoresponders  I only see the ability to send to 1 recipient for autoresponders. How am I able to access the two recipients that this guide talks about?

     

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    Boris
    Answered on February 24, 2016 at 12:17 PM

    The Autoresponder can technically accept multiple email addresses, but they all have to be entered inside the same form field. In order to accept two email addresses, you would have to use a Text Box field for your users to enter their email addresses - instead of an actual Email field:

    Setting the field as the Recipient Email in your Autoresponder:

    In such a configuration, if your users entered their email as:

    address1@example.com, address2@example.com

    both of them would receive this autoresponder.

    So while technically it is possible to send an autoresponder to two different addresses at the same time, it is highly recommended that instead you use two actual Email fields (which will validate if what is entered within them looks like an email address), and use two autoresponders for sending one to each recipient.

    Please let us know if you need further clarifications, and we will be happy to help.