What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I downgrade from a premium account to a free account

    Asked by ycc2006 on October 19, 2010 at 08:32 AM

    I was happy with Jot Form and used it to run registration at an event I had just held.  I had upgraded to premium to run the event.

    Now that it is over, I do not need it until next year and do not want to incur monthly charges between now and then.

    What I cannot figure out is how to change my account back to a free one.  Your site says I can, but I do not know how to do it.


  • Profile Image
    JotForm Founder

    Answered by aytekin on October 19, 2010 at 09:35 AM

    That's possible from the "Account Settings" page. Click on the "Cancel" button and then login to PayPal to cancel your subscription.

    Another way to cancel a paypal subscription is to:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 19, 2010 at 09:36 AM

    Forgot the screenshot:

  • Profile Image

    Answered by ycc2006 on October 20, 2010 at 09:29 AM

    Thanks - it worked.

  • Profile Image

    Answered by grisu59 on February 08, 2011 at 01:49 AM

    I don't find on paypal the preapproved payment so I can't delete

    Can you delete for me please?

    Because I need downgrade to free!



  • Profile Image
    JotForm Founder

    Answered by aytekin on February 08, 2011 at 04:29 AM

    Done. I have canceled your subscription. You will not be charged again. Your account will stay Professional until the 19th.


    For future requests: Please do not post payment related requests on the forum. Email us instead.