What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I do not receive emails, netiher the test email

    Asked by msarkisyan on February 24, 2016 at 11:51 AM

    I checked spam folder too. Please help.

    Page URL:
    http://globalhealthretreats.com/request-form/

    email receive checked spam folder
  • Profile Image

    Answered by Ben on February 24, 2016 at 02:29 PM

    I do suggest checking your hosting in regards to this. When you do they will be able to let you know about the issues causing the same and probably be able to find the messages and pass them into your inbox - or if not, to at least be able to make sure that all the followup emails are going through.

    Looking at the logs, I see that they were all sent and no message of them failing was recorded. You can check this here: View jotform email history

    When you contact your email provider or hosting company do give them the following link as well: Whitelisting JotMails IP Addresses to see the details that should be whitelisted for you to be able to receive emails.