What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I am not sure if I understood your question correctly. Do you want to say that your form is not mobile responsive? You can make your form responsive by adding Mobile responsive widget to your from. Inside of this guide you can find how to add widget to your form:
Inside of this guide you can see other ways how to mobile friendly forms:
If I did not understood you correctly, please provide us more details about your issue. Also provide us ID of your form or if form is embedded URL of your website,
Hope this will help. Let us know if you need further assistance.