What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive emails from JotForm

    Asked by vcc on February 24, 2016 at 06:18 PM

    Hello, I use the email address


    as sender of my form and I use some condition to manage the recipient.

    It looks like everything works with other mail addresses but this not!

    Thank you

    Page URL:

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    JotForm Support

    Answered by Jan on February 25, 2016 at 02:54 AM

    The email address is in the bounce list.

    I removed the email address from the bounce and suppression list. This happens because one of your notification has a blank "Sender E-mail". 


    You need to change the sender e-mail to noreply@jotform.com or your email address.

    Related guide: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if you're still having issues receiving email notifications. Thank you.