What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to receive emails from JotForm

    Asked by vcc on February 24, 2016 at 06:18 PM

    Hello, I use the email address

    booking@nwgardasailing.org

    as sender of my form and I use some condition to manage the recipient.

    It looks like everything works with other mail addresses but this not!

    Thank you

    Page URL:
    https://form.jotformeu.com/60464176261353

    email recipient sender email address bounce list suppression list
  • Profile Image
    JotForm Support

    Answered by Jan on February 25, 2016 at 02:54 AM

    The email address is in the bounce list.

    I removed the email address from the bounce and suppression list. This happens because one of your notification has a blank "Sender E-mail". 

     

    You need to change the sender e-mail to noreply@jotform.com or your email address.

    Related guide: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if you're still having issues receiving email notifications. Thank you.