Unable to receive emails from JotForm

  • vcc
    Asked on February 24, 2016 at 6:18 PM

    Hello, I use the email address

    booking@nwgardasailing.org

    as sender of my form and I use some condition to manage the recipient.

    It looks like everything works with other mail addresses but this not!

    Thank you

  • Jan
    Replied on February 25, 2016 at 2:54 AM

    The email address is in the bounce list.

    Unable to receive emails from JotForm Image 1 Screenshot 30

    I removed the email address from the bounce and suppression list. This happens because one of your notification has a blank "Sender E-mail". 

    Unable to receive emails from JotForm Image 2 Screenshot 41

     

    You need to change the sender e-mail to noreply@jotform.com or your email address.

    Related guide: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if you're still having issues receiving email notifications. Thank you.