Not Receiving Email Submissions

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    Asked on February 24, 2016 at 07:18 PM

    We had confirmation email notifications that have stopped working altogether. We see new forms have been submitted but the notification is not coming to our email. Haven't changed settings from our end.


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    Answered on February 25, 2016 at 04:01 AM


    I checked some of your forms which have received the last submissions and found that only one email address has stopped to receive submissions and that one is "". Because, it has jumped in to bounce list.

    Please, check the exact date from the below:


    Currently, I removed that email address from the bounce list and everything should be fine now; but it could happen to you again. To prevent this issue,

    You need to be sure that your mail provider is not blocking our messages. To do that operation, you need to communicate with your server administrator. Ask them to whitelist our addresses. Please whitelist following addresses:


    Alternatively, you can use the SMTP method to send your emails with using your server, so you can beat that problem completely.

    To do that, please follow the instructions from How to Setup SMTP for a form page.


    In addition, you can give specific form names, so we can check them as well. If the problem consist, please let us know.



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    Answered on April 01, 2016 at 02:27 PM

    can someone please help me see if this email address made it to your bounce list.



    If so please release

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    Answered on April 01, 2016 at 03:46 PM

    The email address you provided was indeed in our bounce list for the following reason.

    Reason(s) : X-Postfix; delivery temporarily suspended: lost connection

    I removed your email address from our bounce list.

    Please let us know if you need any more assistance.
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    Answered on April 01, 2016 at 05:00 PM

    please remove from the bounce list!!!!!

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    Answered on April 01, 2016 at 05:46 PM

    I saw that you posted same questions on two other  threads as well. My colleague removed your email address from bounce list on this thread 

    Please note that there is no need to post same question multiple times.