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    My form kills my website

    Asked by citylightsPE on February 25, 2016 at 04:38 AM

    I designed a registration form (https://form.myjotform.com/60533535835558) and copied the iframe code to a page on my Website www.citylights.org.za. I then went to customise my menu to include this page, rpessed save and publish and after a long wait the "wheel" stopped spinning. I then went to view the updated site and .... nothing! The page wont open and "gives up" after a time. The next day my site is viewable again but no updates have been saved.

    Anyone who can help will become my new best friend. 

    Dave

    registration form iframe code publish next
  • Profile Image
    JotForm Support

    Answered by Charlie on February 25, 2016 at 11:17 AM

    I am not quite sure if I understand how you are embedding the form to your website. If you are using the iFrame embed code, it is quite not possible for the website to crash or to be fully unoperational. Unless you are embedding the iFrame on an area that is not valid.

    I see your website is built using Wordpress, I can't seem to find the form in your page so I presume it was not saved as you have mentioned.

    Could you try re-embedding by getting a fresh copy of your iFrame embed code, make sure that you are embedding it on a valid place, paste the code under the "Text" tab.

     

    You could also try the methods mentioned in this guide, but I strongly suggest using the iFrame embed code: http://www.jotform.com/help/324-A-Guide-To-Forms-For-WordPress-JotForm-Users 

    Let us know if that works.

  • Profile Image

    Answered by citylightsPE on February 25, 2016 at 01:33 PM

    Thanks Charlie.

    I copied and pasted the iframe code below the text.

    here is the preview. http://citylights.org.za/index.php/the-port-elizabeth-annual-easter-egg-hunt/?preview_id=415&preview_nonce=beaede8fa1&preview=true

    my problem is when I drag this page into a menu. It just shuts me down. :) No words. :) :) 

     

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    JotForm Support

    Answered by Charlie on February 25, 2016 at 02:52 PM

    Unfortunately, I can't see that link you have, it seems like that's the direct link to your draft.

    I presume what you are doing is adding a page into a menu as you have mentioned. Here's how I added mine:

    1. Here I created a page with a title "New Page" and then I embedded the form.

    2. In the "Menu" settings, I have added the "New Page" by checking the box and clicking the "Add to Menu" button. I can drag and drop its position to change the order. Here's a screencast on how I added mine:

    3. After saving it, in the preview, it works as expected.

     

     

     

     

    I am not quite sure about the problem you are having, it looks more like an issue on a plugin or the Wordpress version you have. Might be an outdated setup or script in your Wordpress that fails on a certain instance or action. May I know if you have the most up-to-date version of Wordpress? You could also try disabling all the plugins temporarily and see if the problem still persists.

    You could also try saving the page without adding the form embed code first, after that drag or position that page in your "Menu", after it is properly positioned in your menu, that's when you add the iFrame embed code. 

    Do let us know how it goes.