What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hi. How do I send submitted forms to my email address as I am not receiving them? Thank you

    Asked by Aasim123 on February 25, 2016 at 05:19 AM
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 25, 2016 at 11:35 AM

    I see that the email notifications are being sent form JotForm, your email address is not in our bounce list.

    You may ask to your email provider to whitelist our IP Addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Also, please check your Junk and Spam folders, your emails should be there.

    I would also share this guide, in order to prevent issues related to bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Do let us know if it works or if the issue still persists, we will be glad to take other look to your form.