What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cannot save Autoresponder email

    Asked by dbasque on February 25, 2016 at 07:02 AM

    Hi there!

    I'm creating an auto rsponder email for one of my forms and it's completely impossible to save it. Steps:


    - Create auto responder email.

    - Erase default content (data table). Clean paper.

    - Write my own content.

    - Send test email. All correct.

    - Save auto rsponder email.

    - Save Form.

    - Open auto responder email and... my data are gone, instead default data table!!!


    Noticed that if I use plain text all works. But I need HTML.


    What am I doing wrong?


  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 25, 2016 at 11:41 AM

    Could you please provide us the link/name of your form? 

    It could be that you have activated the option to hide empty fields on emails as well, when you activate this option then the template can not be modified, but we need to make sure, please provide us with the link and we will be glad to take a look.

  • Profile Image

    Answered by dbasque on February 25, 2016 at 01:16 PM

    Yes! That was the problem!!! It was driving me crazy. I don't see relation between hiding fields and save autoresponder, but not matter. My problem is over.

    Thank you very much!!

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 25, 2016 at 02:39 PM

    This is because when you hide the empty fields the templates for autoresponders and email notifications can not be modified, you need to unlock it and allow to show the empty fields.

    Great to know that it helped you to modify the template.

    Feel free to contact us if you need further assistance. 


  • Profile Image

    Answered by wbffaus on September 20, 2016 at 02:13 AM

    Can you please explain how to correct this? I have the same issue - I cannot save my auto responder, however I dont have any fields hidden. Could there be another cause?
  • Profile Image
    JotForm Support

    Answered by EltonCris on September 20, 2016 at 03:22 AM


    We will answer your question on this thread https://www.jotform.com/answers/936697. Please check it in a short moment now.