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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Uploaded Files Can't be Accessed (connection refused)

    Asked by tcawood on February 25, 2016 at 07:26 AM

    I can't access the files attached to a form's results at the moment it gives an error saying that the connection to files.jotforms.com has been refused. I've tried this on several computers and all get the same issue.

    Is there some problem at the moment?

     

    uploaded files connection can't problem attached same can't access
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    JotForm Support

    Answered by mert on February 25, 2016 at 08:24 AM

    Hi there,

    First of all, please accept my apologies for the inconvenience. It was a temporary problem which was causing from our upload tool. Currently, the problem is fixed, please try to re-upload your image and let us know the results.

     

     

    Thank you for your understanding.