What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to delete last year's form submission data

    Asked by phspirateboosters on February 25, 2016 at 07:58 AM

    Creating a new report for an annual fundraiser order form.

    I maintain a website for a school and every year around this time they sell graduation signs. I have revived the oldone, but do not seem to be able to clear the old records so we can have a fresh excel sheet to keep track.

    The form will get posted on Monday.

    it is just a payment form.


  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 25, 2016 at 11:48 AM

    If I understood correctly your issue, it is related to the Excel report, it is not downloading all the data that is in your submissions.

    Let me know if I misunderstood your issue, please share us the link/name of your form as well, it will help us to make some tests and understand better your issue.

    We will wait for your response.


  • Profile Image

    Answered by phspirateboosters on February 25, 2016 at 05:51 PM

    Yes it is to do with the excel report. I want last year's data to be deleted so that when we publish the form, the report will only show this year's submissions.


    The link is 




  • Profile Image
    JotForm Support

    Answered by Mike on February 25, 2016 at 06:19 PM

    Please try to delete the last year's data in the following way.

    - Go to Submissions page, click on a gear icon and then use a Time Frame option.

    - Use a custom Time Frame.

    - Use 'Delete All Submissions' option to delete the from entries within your selected Time Frame.

    If you need any further assistance on this, please let us know.

  • Profile Image

    Answered by phspirateboosters on March 05, 2016 at 07:32 AM

    i am having problems with this form. sometimess the form for payment shows up ans sometimes not. please help as some orders are going through without paymenr.
  • Profile Image
    JotForm Support

    Answered by Mike_G on March 05, 2016 at 08:23 AM


    I have moved your concern to a new thread considering it is already a different issue. 

    You can follow that thread by clicking this link