How to delete last year's form submission data

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    Asked on February 25, 2016 at 07:58 AM

    Creating a new report for an annual fundraiser order form.

    I maintain a website for a school and every year around this time they sell graduation signs. I have revived the oldone, but do not seem to be able to clear the old records so we can have a fresh excel sheet to keep track.

    The form will get posted on Monday.

    it is just a payment form.


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    Answered on February 25, 2016 at 11:48 AM

    If I understood correctly your issue, it is related to the Excel report, it is not downloading all the data that is in your submissions.

    Let me know if I misunderstood your issue, please share us the link/name of your form as well, it will help us to make some tests and understand better your issue.

    We will wait for your response.


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    Answered on February 25, 2016 at 05:51 PM

    Yes it is to do with the excel report. I want last year's data to be deleted so that when we publish the form, the report will only show this year's submissions.


    The link is



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    Answered on February 25, 2016 at 06:19 PM

    Please try to delete the last year's data in the following way.

    - Go to Submissions page, click on a gear icon and then use a Time Frame option.

    - Use a custom Time Frame.

    - Use 'Delete All Submissions' option to delete the from entries within your selected Time Frame.

    If you need any further assistance on this, please let us know.

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    Answered on March 05, 2016 at 07:32 AM

    i am having problems with this form. sometimess the form for payment shows up ans sometimes not. please help as some orders are going through without paymenr.
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    Answered on March 05, 2016 at 08:23 AM


    I have moved your concern to a new thread considering it is already a different issue. 

    You can follow that thread by clicking this link