What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Sub users only see black submissions

    Asked by unimark on February 25, 2016 at 08:08 AM

    Hi. I've tested it on two sub accounts both with full access and they can't see the submission details. They can see how many entries and when but no detail. 

    Maybe I'm missing something? 




    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on February 25, 2016 at 11:51 AM

    I believe this is most likely because the "Europe Datacenter" is not enabled in your account.

    Could you please try enabling it then let us know if your sub account users were able to view the submissions after that.


    That option or feature is our solution for the invalidation of the EU Safe Harbor policy. You can learn more about it on this blog: http://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation.

  • Profile Image

    Answered by unimark on February 26, 2016 at 04:04 AM

    Thanks for the reply. That looks to be all working fine now. 

  • Profile Image
    JotForm Support

    Answered by beril on February 26, 2016 at 07:34 AM

    On behalf of my colleague, you're kindly welcome. We are glad to hear that everything is fine on your end.

    If you have any question or issues, please do not hesitate contacting us.We will be glad to assist you.