Sub users only see black submissions

  • Profile Image
    unimark
    Asked on February 25, 2016 at 08:08 AM

    Hi. I've tested it on two sub accounts both with full access and they can't see the submission details. They can see how many entries and when but no detail. 

    Maybe I'm missing something? 

     

    Thanks

     

  • Profile Image
    Charlie
    Answered on February 25, 2016 at 11:51 AM

    I believe this is most likely because the "Europe Datacenter" is not enabled in your account.

    Could you please try enabling it then let us know if your sub account users were able to view the submissions after that.

     

    That option or feature is our solution for the invalidation of the EU Safe Harbor policy. You can learn more about it on this blog: http://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation.

  • Profile Image
    unimark
    Answered on February 26, 2016 at 04:04 AM

    Thanks for the reply. That looks to be all working fine now. 

  • Profile Image
    beril
    Answered on February 26, 2016 at 07:34 AM

    On behalf of my colleague, you're kindly welcome. We are glad to hear that everything is fine on your end.

    If you have any question or issues, please do not hesitate contacting us.We will be glad to assist you.