- eiermannAsked on February 25, 2016 at 08:40 AM
I created a new form and made a test submission. I realised the notification email worked but the autoresponder didn't. What could be the reason? There shouldn't be any issues with my email account. I receive other emails without a problem.
Looking forward to your reply.
Here are the details:ID56ceed54c729b4e679909b33Form ID53609169109965Submission ID332210948516994312TypeautorespondReply Tochris@st******omCustom HeaderX-Related-FormID:53609169109965ProviderAMAZONSESServerus-sub1IP22.214.171.124UsernameeiermannSpam Score2.2
- JotForm SupportKevin_GAnswered on February 25, 2016 at 11:56 AM
I see that you are using a custom sender email address, I would suggest you to set the sender email address to default, so it will show if it is related to the custom sender or other factors in the form.
If setting the default sender works, then you will need to delete your current custom email sender and add it again, this guide will help you: http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert.
Do let us know if it works.