Autoresponder: Using a cusom email sender it does not send the email

  • eiermann
    Asked on February 25, 2016 at 8:40 AM

    Hi there,

     

    I created a new form and made a test submission. I realised the notification email worked but the autoresponder didn't. What could be the reason? There shouldn't be any issues with my email account. I receive other emails without a problem. 

    Looking forward to your reply.

     

    Here are the details:

    ID
     
    56ceed54c729b4e679909b33
    Form ID
     
    53609169109965
    Submission ID
     
    332210948516994312
    Type
     
    autorespond
    Reply To
     
    chris@st******om
    Custom Header
     
    X-Related-FormID:53609169109965
    Provider
     
    AMAZONSES
    Server
     
    us-sub1
    IP
     
    1.129.96.15
    Username
     
    eiermann
    Spam Score
     
    2.2

     

  • Kevin Support Team Lead
    Replied on February 25, 2016 at 11:56 AM

    I see that you are using a custom sender email address, I would suggest you to set the sender email address to default, so it will show if it is related to the custom sender or other factors in the form.

    If setting the default sender works, then you will need to delete your current custom email sender and add it again, this guide will help you: http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert. 

    Do let us know if it works.