What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Do the images in large sizes exceed the bandwidth limit?

    Asked by adamforsyth on February 25, 2016 at 09:09 AM
    ive just changed our order form and taken the larger images out as thought that was causing a problem.  I have put all the images on our own website.  Are you saying that the bandwidth limit exceeded wont be caused by the size of our order form? if you look at :


  • Profile Image
    JotForm Support

    Answered by Jan on February 25, 2016 at 12:11 PM

    The bigger the file, the bigger the bandwidth. So a large image is equivalent to a bigger file, it will consume a lot of bandwidth. The bandwidth limit won't be caused by the size of your form.

    Our bandwidth limit is counted on the number of times you downloaded the file from our servers.

    If the file is greater that 10MB, it can only be downloaded 10 times per month.
    If the file is less than 10MB, it can be downloaded 100 times per month.

    Please take note that this is per file and not the total space of all the files. Let us know if you still have questions. Thank you.

  • Profile Image

    Answered by adamforsyth on February 25, 2016 at 01:17 PM

    Thanks for the response.  But im still not fully clear on this. 

    In the example i talk about above - what are you saying is 'the file'? is that the image in a form, that when clicked is a download?

    or is it the form itself when clicked into by a client?

    Im trying to work out where the issue lies when i get the bandwidth exceeded limit.



  • Profile Image
    JotForm Support

    Answered by Nik_C on February 25, 2016 at 03:03 PM


    The bandwidth on your form represents a maximum size of files that can be downloaded  from your form over a month. For example, if you have a large image that users need to download every time they visit your form, your bandwidth will be spent every time the user visits your form and downloads that file.

    So if you have 100MB of bandwidth and a file of 25MB on your form. Users can download it 4 times before you reach your bandwidth limit.

    Jotform forms are not made to support downloading large files from them. That's why we have bandwidth limit.

    You can integrate your form with Google drive or Dropbox if you have files that need to be shared a lot.

    Take a look at our apps for file sharing and storage if you need to share files to your users occasionally.



    Please let me know if this works for you.

    Best regards.