What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
What exactly do you mean by "upload a ticket"?
Do you mean you want to allow users to upload a screenshot or document with a ticket on it to submit to you via a form?
You can always create a upload form if that's the case.
If that's not what you meant then please provide us with more details.