What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    email info not correct

    Asked by moveitremovals on February 25, 2016 at 10:45 AM

    hi, i have created a form which all looks ok but when the email arrived it only has 1 field filled in.

    please note: this is currently on a temp domain and the site is not finished yet.

    Can you please help

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on February 25, 2016 at 12:40 PM

    If field answers are missing on the Notifier E-mail, chance is, the email template is no longer updated to the current version of the form.


    If fields were removed or renamed on the form, they sometimes will not update the Email template.


    To be sure the Email template is updated/fresh, you can just create a new Notifier (use the Add New Email button). This will ensure all fields on the current form will appear in the Email as well.