- topflightbouncersAsked on February 25, 2016 at 11:21 AM
- JotForm SupportdavidAnswered on February 25, 2016 at 01:10 PM
I checked your account and there is currently an incomplete payment shown submitted today:
If a user closes the browser or didn't settle the payment after being redirected to the Payment Page, this will be logged as an Incomplete Payments. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction.
Here is a bit more information regarding incomplete payments: