I had a customer that said they made a reservation on my website and I did not get it. What's going on with my account.

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    Asked on February 25, 2016 at 11:21 AM
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    Answered on February 25, 2016 at 01:10 PM

    I checked your account and there is currently an incomplete payment shown submitted today:

    If a user closes the browser or didn't settle the payment after being redirected to the Payment Page, this will be logged as an Incomplete Payments. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction.

    Here is a bit more information regarding incomplete payments: