What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't get Paypal to work

    Asked by cheryl256 on February 25, 2016 at 02:50 PM

    Paypal button not active.  Could you please call us at 315-732-8521?  We have further questions regarding payment.

    Screenshot
    paypal button
  • Profile Image
    JotForm Support

    Answered by jonathan on February 25, 2016 at 03:59 PM

    I just test Paypal Integration on your form http://www.jotform.us/form/60417536318152 and it is working fine.

    Were you trying to add your own paypal button? That is not the way how it works. 

    Once you use Paypal integration, the Submit button on the form will take care of the payment submission process. 

    What you can do instead is change the Submit button look into Paypal button by using image on it.

    Or if you were looking for options for Credit Cards payment, then you will have to use the Paypal Pro version of integration.

    We currently do not provide live support via phone call so we cannot give you a call at this time.

    You can just post your questions here and we will do our best to provide you the assistance.

    Let us know how we can be of further assistance.

    Cheers